Kentucky Fried Chicken (KFC) Nigeria, a popular international fast-food restaurant chain, has issued a formal apology to Adebola Daniel, son of Gbenga Daniel, former governor of Ogun State, over discriminatory treatment experienced at one of its outlets.
In a statement released on its official X page on Thursday, KFC expressed profound regret for the distress caused to the customer and pledged swift action to address the issue.
The incident occurred on March 27 when Daniel shared his encounter at the KFC outlet located at the Murtala Muhammed International Airport (MMIA) branch. According to Daniel’s account, the restaurant denied him and his family entry, citing a policy that allegedly prohibited individuals in wheelchairs from entering.
In response to Daniel’s statement, the Federal Airports Authority of Nigeria (FAAN) announced on March 28 that it had temporarily shut down the KFC outlet at MMIA due to discriminatory practices against Daniel. FAAN instructed KFC management to issue an unreserved written apology to Daniel and display a policy statement of non-discrimination conspicuously at the outlet’s entrance before resuming operations.
Addressing the accusation, KFC Nigeria reiterated its firm commitment to opposing bias or discrimination in any form, emphasizing inclusivity and respect as fundamental principles of its values.
In its statement, KFC said, “KFC is unwavering in our stance against bias or discrimination in any form, with inclusivity and respect as non-negotiable pillars of our values.
“However, this recent incident has underscored the pressing need for immediate action. We have embarked on efforts to address the situation.
“We deeply regret the frustration and distress experienced by our guest and extend sincere apologies to those affected.
“In response, we are urgently implementing inclusion training for all our employees. This incident is not reflective of our standards, and we will act swiftly to rectify it.
“We are actively exploring actions to equip our team members and restaurants better to ensure that every guest feels genuinely welcomed and that we deliver empathetic customer service that proactively addresses the diverse needs of each guest.”
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